FAQ
Quick answers to common questions—check our FAQ!
Refund
Yes, refunds are available for items that are not used, damaged, or customized. Please bring the item back to us with the receipt.
Refunds are applicable to unworn, undamaged, and unaltered jewellery pieces. Customized or personalized items, as well as earrings for hygiene reasons, are not eligible for refunds.
Refund requests must be made within 14 days of the purchase date. Proof of purchase, such as a receipt or order confirmation, is required.
Refunds are typically processed within 3-7 days, after we have inspected and approved the returned item.
Yes, we offer exchanges for eligible items. If you prefer an exchange over a refund, please contact us for more details.
If the item you received is damaged or incorrect, please contact us immediately at +447414908904. We will prioritize resolving the issue by offering a replacement or
We offer free delivery, so there are no shipping charges to refund! Enjoy your shopping without worrying about extra costs.
Simply visit our shop Lama Jewellers at Aldershot, UK or call us at 01252228666. Bring the item and receipt with you.
Items purchased on sale or during promotions are usually non-refundable. Please check the specific terms for sale items before making a purchase.
Delivery
Yes, we provide home delivery for your convenience. Please contact us to arrange it.
We offer you free delivery inside the UK.
We aim to deliver within 1-2 days. We’ll let you know if there are any delays.
Currently, we deliver within the UK only.
We will provide tracking details once your item is dispatched. Contact us if you need help.
If your delivery is delayed or lost, please inform us immediately, and we’ll work to resolve the issue.
Yes, but let us know ASAP before the item is dispatched.
Same-day delivery might be available for nearby areas. Please contact us to check.
If your item is damaged upon arrival, contact us right away for a replacement or refund. Message Us on WhatsApp
Payment
We accept cash, debit/credit cards, and online bank transfers.
Yes, installments plans are available for certain purchases. Please contact us or explore for more details.
We accept payments from UK bank accounts. For international payments, please contact us to discuss options.
Yes, all online and card payments are processed securely.
Of course! We provide receipts for all transactions, either in-store or via email.
Sorry, we do not accept cheques.
No, we do not charge extra fees for card payments.
We only accept payments in GBP (£).
Yes, you can reserve an item with a deposit. Contact us for more details.
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